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March 12, 2025
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15 min read
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Design

Your e-commerce store isn’t Confusing, It’s Just… Emotionally Unavailable.

Hot take:

Most sites don’t have UX issues.
⤷They have trust issues.

And your bounce rate?
⤷ It’s just their way of ghosting you politely.

I Learned This the Hard Way.
Client:
“Why aren’t people buying?”
Me (after audit):
“Because your store is giving ‘I’m not ready for commitment’ energy.”

Here’s what I Fixed:
→ Added urgency next to high-demand products
→ Showed “Most popular size” badges
→ Used smart social proof of actual customers
→ Replaced vague CTAs like “Explore Now” with “Buy the Look”
→ Designed a mobile experience that didn’t feel like Tetris

What Happened?
+2.4% conversions
-18% bounce rate

One customer emailed to say:
“Your site feels like it knows me.”

Remember:
Shopping is emotional.
So is online store.

If your store isn’t building trust in 5 seconds…
It’s building exits.
Let’s change that.
Want a CRO teardown of your site?
Drop “Trust” in the DM.

Posted by

Huss M.
CRO Expert

Key Takeaways

  • 1Speed Wins: Slow loading time of websites kill conversions
  • 2Clarity Converts: Confusing designs or messages lose sales.
  • 3A/B Works: Test everything is your way to success.
  • 4Mobile Rules: Your mobile site must shine so shoppers just scroll, tap, and buy.

Want 2X’ing, 3X’ing your growth. I’ll Help You Build It — and Scale It.

Let’s work together to build smarter, faster, and better — let’s chat.

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Just a quick form to get things rolling—I'll handle the rest.

    Huss M.

    LinkedIn

    Your E-com conversions? Would be my problem. What's next? Conversion rate optimization || UI/UX || CRO - Founder and CEO @Citrok.

    Profile

    Huss M.

    CRO Expert

    A CRO specialist with 10+ years of experience and 100+ successful projects. I am obsessed with conversions and my main goal is to help you sell, it doesn't end there.


    By optimizing the entire customer journey, from product discovery to checkout, I create natural, mindful online shopping experiences that drive sales.

    ©2025 Huss. All rights reserved.