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Calendar Icon Date
May 29, 2025
Category Icon Read time
15 min read
Clock Icon Topic
Design

Your e-commerce store isn’t Confusing, It’s Just… Emotionally Unavailable.

Hot take:

Most sites don’t have UX issues.
⤷They have trust issues.

And your bounce rate?
⤷ It’s just their way of ghosting you politely.

I Learned This the Hard Way.
Client:
“Why aren’t people buying?”
Me (after audit):
“Because your store is giving ‘I’m not ready for commitment’ energy.”

Here’s what I Fixed:
→ Added urgency next to high-demand products
→ Showed “Most popular size” badges
→ Used smart social proof of actual customers
→ Replaced vague CTAs like “Explore Now” with “Buy the Look”
→ Designed a mobile experience that didn’t feel like Tetris

What Happened?
+2.4% conversions
-18% bounce rate

One customer emailed to say:
“Your site feels like it knows me.”

Remember:
Shopping is emotional.
So is online store.

If your store isn’t building trust in 5 seconds…
It’s building exits.
Let’s change that.
Want a CRO teardown of your site?
Drop “Trust” in the DM.

Posted by

Huss M.
CRO Expert

Key Takeaways

  • 1Speed Wins: Slow loading time of websites kill conversions
  • 2Clarity Converts: Confusing designs or messages lose sales.
  • 3A/B Works: Test everything is your way to success.
  • 4Mobile Rules: Your mobile site must shine so shoppers just scroll, tap, and buy.

Excited to Bring Your Vision to Life? Start the Conversation Now!

Let’s work together to shape an experience that speeds up growth

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    Huss M.

    LinkedIn

    Your E-com conversions? Would be my problem. What's next? Conversion rate optimization || UI/UX || CRO - Founder and CEO @Citrok.

    Profile

    Huss M.

    CRO Expert

    A CRO specialist with 10+ years of experience and 100+ successful projects. I am obsessed with conversions and my main goal is to help you sell, it doesn't end there.


    By optimizing the entire customer journey, from product discovery to checkout, I create natural, mindful online shopping experiences that drive sales.

    ©2025 Huss. All rights reserved.